Refund & Cancellation Policy

Effective Date: 1-03-2026

This Refund & Cancellation Policy forms an integral part of the Terms of Service of Invia Creations (“Company”, “we”, “us”, or “our”).

By purchasing or subscribing to any of our services, you (“Client”) agree to the terms set forth below.

General Principles

  • All payments are processed in advance.
  • Fees paid are generally non-refundable once service delivery has commenced.
  • Refunds, where applicable, are governed strictly by the conditions outlined in this Policy.
  • Exceptions may apply only where required under applicable Indian law.

Rental Services (Website-as-a-Service)

Nature of Rental Billing

Rental plans operate on a subscription basis (monthly or yearly).

The billing cycle begins on the date the website is made live and accessible.

Non-Refundable Billing Periods

Once a billing cycle has commenced:

  • No refunds shall be issued for the remaining period of that cycle.
  • No prorated refunds are provided for early cancellation.
  • Suspension due to policy violations does not entitle the Client to a refund.

Cancellation of Rental Subscription

Clients may cancel future billing by submitting a written cancellation request via email before the next billing due date.

Cancellation:

  • Stops future billing cycles.
  • Does not refund the current active billing period.
  • Does not entitle the Client to transfer ownership of the website.

If cancellation occurs after the due date, the next billing cycle may already be considered active and payable.

One-Time Website Development

Refund Before Design Approval

For one-time development projects:

  • Refund requests may be considered only before design approval or development commencement.
  • Any consultation, planning, or design work already performed may be deducted proportionately.

Non-Refundable After Development Begins

Once:

  • Design approval is granted, or
  • Development work has commenced

All payments become non-refundable.

Custom development work involves allocation of technical resources and cannot be resold or repurposed.

Post-Delivery

After final delivery of the website and ownership transfer:

  • No refunds shall be provided.
  • Dissatisfaction based on subjective preference shall not qualify for refund.

Add-On Services

The following are strictly non-refundable once executed:

  • CMS add-ons
  • Payment gateway setup fees
  • Hosting setup fees
  • Maintenance add-ons
  • Reactivation fees
  • Late payment penalties

Payment gateway setup covers only technical integration and testing. It does not include KYC approval or third-party compliance delays.

Late Payments & Enforcement Charges

Late fees and reactivation charges are enforcement mechanisms, not service fees.

Such charges:

  • Are non-refundable.
  • Must be cleared before service restoration.
  • Do not guarantee reinstatement if prolonged inactivity has resulted in deletion.

Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting the Company constitutes a material breach of Terms.

Upon chargeback initiation:

  • Services may be immediately suspended.
  • Ongoing work may be halted.
  • The Company reserves the right to contest the dispute with documented proof of service delivery.

If a chargeback is resolved in favor of the Company:

  • Any chargeback fees imposed by the payment processor may be recoverable from the Client.

No Guarantee of Business Results

Refunds shall not be granted based on:

  • Lack of business growth
  • SEO ranking fluctuations
  • Customer traffic levels
  • Revenue performance
  • Third-party service disruptions

The Company provides technical infrastructure, not business outcome guarantees.

Cancellation Process

To cancel services, Clients must:

  • Submit a written request via official support email.
  • Provide identifying details of the subscription or project.
  • Ensure no outstanding dues remain.

Verbal requests, informal messages, or third-party communications shall not be treated as valid cancellation notices.

Statutory Exceptions

Nothing in this Policy limits rights that may be available under applicable Indian consumer protection laws.

Where refunds are legally mandated by competent authority, such refunds shall be processed in accordance with applicable regulations.

Grievance Redressal

For refund-related disputes or grievances:

Email: support@inviacreations.com

We aim to respond within 7–10 business days.